Privacy Policy

Effective Date: January 1, 2026

1. Introduction

Welcome to Rooster Property Care LLC ("Rooster Property Care," "we," "us," or "our"). We respect your privacy and are committed to protecting the personal information you share with us when visiting our website (roosterpropertycare.com) or scheduling residential and commercial property maintenance services in the Greater Charlotte, NC metro area.

2. Information We Collect

We collect information directly from you when you request a service quote, schedule an appointment, communicate with our team, or complete an online survey. The personal information we collect may include:

  • Contact Identifiers: Your full name, physical property address, billing address, phone number, and email address.
  • Property Details: Information about your home, such as square footage, roof height, gutter type, exterior siding material, and photos of requested service areas.
  • Payment Data: Payment details submitted via our secure scheduling partner (Housecall Pro) or credit card processor. We do not directly store full credit card numbers on our local servers.
  • SMS & Text Communications: Mobile phone number and consent preferences for service dispatch alerts, completion photos, and digital invoicing.

3. How We Use Your Information

We use the personal information collected to fulfill service requests and maintain seamless operations, including:

  • Generating accurate property quotes and confirming service appointments.
  • Dispatching local service crews to your home address.
  • Sending pre-arrival text alerts, completion photos, and electronic invoices.
  • Responding to customer service inquiries, follow-up calls, or warranty claims.
  • Improving our website functionality, service offerings, and local search performance.

4. SMS Communications Disclosures

By providing your mobile telephone number to Rooster Property Care, you consent to receive transactional text notifications (e.g., appointment confirmations, technician arrival alerts, and invoice links). Message frequency varies based on your active service bookings. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP.

5. Information Sharing & Third Parties

We do not sell, rent, or trade your personal information to third-party marketing companies. We only share information with trusted third-party service providers who assist us in operating our business (such as cloud hosting, CRM scheduling software like Housecall Pro, and payment processors), strictly to deliver requested services.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our pages. These technologies include:

  • Google Analytics 4 (GA4): We use Google Analytics to collect anonymized data about page views, session duration, and user interactions. This helps us understand which pages are most useful and where we can improve. Google Analytics may set cookies such as _ga and _ga_* to distinguish unique users. Learn more or opt out.
  • Meta (Facebook) Pixel: We use the Meta Pixel to measure the effectiveness of our advertising campaigns on Facebook and Instagram. The pixel may collect data about pages visited and actions taken on our site. Learn more about Meta's data practices.
  • Microsoft Clarity: We use Microsoft Clarity to capture anonymized session recordings and generate heatmaps showing how visitors navigate our site. This helps us identify usability issues and improve the user experience. Clarity automatically masks sensitive form inputs (such as passwords, phone numbers, and addresses) so that personally identifiable information is not captured in recordings. Learn more about Microsoft Clarity.

These tools may use first-party and third-party cookies to collect information. The data collected is used solely for analytics and advertising optimization purposes and is not used to personally identify you.

7. Your Cookie Choices

You can manage or disable cookies through your web browser settings. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of certain features on our website. Additionally:

8. Data Security & Retention

We implement administrative, technical, and physical security measures designed to protect your personal data against unauthorized access, loss, or alteration. We retain personal information for as long as necessary to fulfill service agreements and comply with tax and legal requirements.

9. Your Rights & Choices

You have the right to request access to the personal information we hold about you, request corrections to inaccurate contact details, or request deletion of your non-essential account records. To exercise any of these rights, please contact us using the information below.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us:

  • Entity: Rooster Property Care LLC
  • Address: 2601 Greenmarket Dr, Charlotte, NC 28217
  • Email: support@roosterpropertycare.com
  • Phone: 704-396-4825