1. Introduction
Welcome to Rooster Property Care LLC ("Rooster Property Care," "we," "us," or "our"). We respect your privacy and are committed to protecting the personal information you share with us when visiting our website (roosterpropertycare.com) or scheduling residential and commercial property maintenance services in the Greater Charlotte, NC metro area.
2. Information We Collect
We collect information directly from you when you request a service quote, schedule an appointment, communicate with our team, or complete an online survey. The personal information we collect may include:
- Contact Identifiers: Your full name, physical property address, billing address, phone number, and email address.
- Property Details: Information about your home, such as square footage, roof height, gutter type, exterior siding material, and photos of requested service areas.
- Payment Data: Payment details submitted via our secure scheduling partner (Housecall Pro) or credit card processor. We do not directly store full credit card numbers on our local servers.
- SMS & Text Communications: Mobile phone number and consent preferences for service dispatch alerts, completion photos, and digital invoicing.
3. How We Use Your Information
We use the personal information collected to fulfill service requests and maintain seamless operations, including:
- Generating accurate property quotes and confirming service appointments.
- Dispatching local service crews to your home address.
- Sending pre-arrival text alerts, completion photos, and electronic invoices.
- Responding to customer service inquiries, follow-up calls, or warranty claims.
- Improving our website functionality, service offerings, and local search performance.
4. SMS Communications Disclosures
By providing your mobile telephone number to Rooster Property Care, you consent to receive transactional text notifications (e.g., appointment confirmations, technician arrival alerts, and invoice links). Message frequency varies based on your active service bookings. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP.
5. Information Sharing & Third Parties
We do not sell, rent, or trade your personal information to third-party marketing companies. We only share information with trusted third-party service providers who assist us in operating our business (such as cloud hosting, CRM scheduling software like Housecall Pro, and payment processors), strictly to deliver requested services.
6. Data Security & Retention
We implement administrative, technical, and physical security measures designed to protect your personal data against unauthorized access, loss, or alteration. We retain personal information for as long as necessary to fulfill service agreements and comply with tax and legal requirements.
7. Your Rights & Choices
You have the right to request access to the personal information we hold about you, request corrections to inaccurate contact details, or request deletion of your non-essential account records. To exercise any of these rights, please contact us using the information below.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to us:
- Entity: Rooster Property Care LLC
- Address: 2601 Greenmarket Dr, Charlotte, NC 28217
- Email: support@roosterpropertycare.com
- Phone: 704-396-4825