1. Acceptance of Terms
By scheduling a service, requesting an online estimate, or engaging Rooster Property Care LLC ("Company," "we," "us") for gutter cleaning, pressure washing, house soft washing, window cleaning, or holiday light installation, you ("Client," "Customer") agree to be bound by these Terms of Service.
2. Scope of Services & Property Access
Rooster Property Care provides exterior property maintenance services in Charlotte, NC, and surrounding service areas. To perform services efficiently:
- Property Access: Client authorizes our technicians to access exterior perimeter areas, driveway, yard, roofline, and outdoor water spigots on the scheduled service date.
- Gated Communities & Pets: Client is responsible for unlocking gates, providing gate access codes, and securing all pets indoors prior to technician arrival.
- Exterior Water & Power: Client agrees to ensure outdoor water spigots are turned on and functioning properly for pressure washing and downspout flushing services.
3. Estimates, Pricing & Payments
Estimates are generated based on property square footage, number of stories, gutter linear footage, and baseline contamination. Final pricing is confirmed prior to service execution.
- Payment Due Date: Payment is due upon completion of services unless prior written billing terms have been established.
- Accepted Methods: Cash, check, Zelle, major credit cards, and online portal payments processed securely through Housecall Pro.
- Late Payments: Unpaid balances past 30 days may be subject to a 1.5% monthly late fee.
4. Weather & Rescheduling Policy
Exterior maintenance services are dependent on safe outdoor working conditions. High winds, heavy thunderstorms, freezing temperatures, or lightning may require us to reschedule your service. In such events, we will notify you as soon as possible and secure the next available appointment slot.
5. Pre-Existing Conditions & Liability Limits
While our technicians take utmost care, Rooster Property Care is not responsible for pre-existing property damage, such as:
- Rotted fascia boards, loose gutter fasteners, or cracked siding existing prior to service.
- Leaking window seals that allow water intrusion during standard pressure washing.
- Flaking paint on aged surfaces or degraded mortar joints.
6. Satisfaction Guarantee & Claims
We pride ourselves on 5-star quality. If you notice any missed debris or overflow issues within 7 days of service completion, contact our support team at 704-396-4825. We will return to inspect and re-clean the area free of charge.
7. Contact Information
For questions or service inquiries regarding these Terms of Service, contact:
- Rooster Property Care LLC
- Phone: 704-396-4825
- Email: support@roosterpropertycare.com